Warranty Policy
Standard Warranty
Each of our products is backed by a comprehensive 12-month warranty. Should your item encounter any manufacturing flaws or operational problems during the initial year after acquisition, we pledge to either mend it or provide a substitute without incurring any extra expenses. To make the most of this complimentary warranty, it is essential to keep your proof of purchase on hand. This commitment to quality and customer satisfaction is a reflection of our dedication to delivering exceptional products and services.
Extended Warranty
In addition, we provide an optional extended warranty service that enables you to prolong the coverage of your product warranty up to 2 years. By opting into this extended warranty, you secure an extended period of product protection and assistance. Further information regarding the costs and specifics of our extended warranty options can be found on our official website or by reaching out to our customer service team.
This additional warranty layer is designed to give you peace of mind, knowing that your investment is safeguarded against unforeseen defects or malfunctions beyond the standard warranty period. It's our way of ensuring that your satisfaction with our products remains uncompromised, even as time goes by.
How to activate your extended warranty? Click here to activate.
Please be aware that to benefit from an extended warranty, registration is typically necessary within a 30-day window following your purchase. It is important to thoroughly read the terms and conditions accompanying your extended warranty to confirm eligibility and complete the registration process promptly.
All Paneceia products, purchased from a certified retailer or sales channel and manufactured by Paneceia, are protected by our limited warranty. This warranty covers hardware defects in components under regular use for the duration specified for each product. Should a product be found defective, Paneceia, at its discretion, will repair or replace it without charge. Please note that color options are not guaranteed and are contingent upon availability. If you acquire a Paneceia product from an unauthorized source, the warranty and technical support will not apply.
Currently, our official warranty coverage is available exclusively through our official website - paneceia.com and our Amazon store.
Our product warranties do not cover issues arising from normal wear and tear, improper storage conditions, misuse, accidental damage, neglect, unauthorized modifications, repairs, or services not endorsed by Paneceia, or any use that deviates from the product's intended purpose. Paneceia's liability is confined to the replacement of defective materials, and we are not responsible for any consequential damages. We retain the right to modify the warranty terms at any time without advance notification.
To initiate a warranty claim, please use our website or send an email. Please be patient as it may take up to 5 business days for us to process your claim.
This refined warranty policy ensures that our commitment to quality and customer care is upheld, providing you with clarity and assurance in the use and maintenance of your Paneceia products.