1. The probe isn't paired with the base station. 2. Make sure the probe is in the base station, then press and hold the setup button for 6 seconds to reconnect. 3. When using foil for roasting, insert the probe after wrapping the meat in foil, keeping the ceramic tip (signal transmitter) outside the foil.

1. Please clear the Bluetooth history of the cell phone and base station 2. Restart the BQ01, and try connecting again.

Above insert line:-4~572°F Below insert line:-4~212°F Please make sure the insertion line on the probe is completely covered by the meat; otherwise, the probe may be damaged due to excessive temperature.

The grease on the probe's surface affects charging. Please wipe it clean and try charging again.

1. Cooking devices with overly good sealing may cause Bluetooth signals to weaken. 2. Plase place the base station next to the equipment and control it using the mobile app.

Yes, One meat thermometer only supports to connect to one cellphone.

1. Cooking devices with overly good sealing may cause Bluetooth signals to weaken. 2. Plase place the base station next to the equipment and control it using the mobile app. 3. When using foil for roasting, insert the probe after wrapping the meat in foil, keeping the ceramic tip (signal transmitter) outside the foil.

1. Please clear the Bluetooth history of the cell phone and host. 2. Restart the BQ02, and try connecting again.

Above insert line:-4~572°F Below insert line:-4~212°F Please make sure the insertion line on the probe is completely covered by the meat; otherwise, the probe may be damaged due to excessive temperature.

Yes, One meat thermometer only supports to connect to one cellphone.

1. The probe isn't paired with the host. 2. Make sure the probe is in the host, then press and hold the setup button for 6 seconds to reconnect.

The grease on the probe's surface affects charging. Please wipe it clean and try charging again.